Delivery & Returns

🎄 Christmas Delivery Information 🎄

To ensure your order arrives in time for Christmas, please note the following cut-off dates.

• UK Delivery: Order by Sunday, 14th December at 23:59pm.
  
• Made-To-Order Items: Order by Friday, 12th December.

Any orders placed after the deadline will be dispatched from the 5th of January 2026. 

Delivery Charges

United Kingdom & Republic of Ireland

EVRI/Royal Mail: £5.99

Customs Duties, Border Taxes and Import Fees

We kindly request our valued customers to acknowledge that in certain regions, local charges may apply. Orders dispatched to countries or regions outside of the UK; these products may be subjected to taxes during shipment, such as customs duties, border taxes and import fees.

It is to be noted that the recipient of the delivery is considered the importer of record in the country of importation and holds full responsibility for all import fees incurred. As an international seller, we adhere to all relevant laws and regulations in order to ensure the smooth delivery of our products to our customers around the world.

Payment options

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

Refunds and Exchange Policy

We hope you will be pleased with your purchase. We are happy to exchange or refund any non made-to-order item that is returned in a saleable condition with a valid confirmation email within 28 days of purchase. If you do not have a confirmation email, we may at our discretion offer an exchange to the value of the current or most recent selling price.

Made-To-Order Refunds and Exchange Policy

All made-to-order products will take up 7-10 working days for delivery.

All made-to-order items are made to your specifications. As a result, we cannot offer exchanges. However, we do provide refunds if the clothing is returned in a saleable condition.

Made-to-order items are produced specifically for you. Production begins immediately after your order is confirmed; therefore, no edits, substitutions, or cancellations are possible. We are happy to refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase.

The Customer will be responsible for the cost of returning the goods. If the Customer does not actually return the goods to National Merchandise, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

We hope you will be pleased with your purchase. We are happy to refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase.

This does not affect your statutory rights.

If you believe your parcel is missing or lost, please notify us within 14 days of the confirmed delivery date to raise a dispute. This allows us to work with our print partners to investigate the issue and find a reasonable solution.

We are unable to process missing parcel claims submitted beyond this 14-day window. Please ensure all inquiries are made within this timeframe for us to assist you promptly.